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Integrations ​

1 min read

Integrations connect Kujira to the services your team already uses. Depending on the provider, an agent can receive events, hold conversations, or act with an authorized account.

Accounts, channels, and scope ​

A connected account lets an agent act with an authorized identity. A channel defines where it receives events or has conversations. Some integrations combine both pieces.

Configure channels from each agent's profile. You can disable them without deleting their configuration or history.

Always review scope

Filters determine which events an agent receives, but do not automatically reduce the permissions of an authorized account. Connect and assign only the accounts it needs.

In messaging channels, an empty allowed-chat list blocks incoming messages. In email, an empty list does not restrict senders. External conversations are handled from Agent Desk.